InSync Tech develops AI systems that run real business operations. From voice assistants that answer every call to trust infrastructure that governs autonomous agents, we build technology that works around the clock so business owners don't have to.
Founder & CEO, InSync Tech · Venice, Florida
After leading complex restoration and construction projects — coordinating cross-functional teams, managing six and seven-figure scopes, and solving operational problems in high-pressure environments — Ian started paying attention to how rapidly AI was reshaping the way businesses operate. Not the hype cycle, but the real infrastructure: large language models that could reason, voice synthesis that sounded human, and orchestration layers that tied it all together in real time.
Two things became clear. Small businesses had an enormous unmet need — they couldn't answer their phones, and every missed call was a lost customer. They're on a job site, with a client, changing oil, in a procedure, showing a home, cutting hair, making a pizza — the list goes on. Every unanswered call is revenue walking to a competitor. And as AI agents gained the ability to take real actions, there was no trust layer to verify, audit, or reverse what they did. Both problems were solvable.
That conviction became InSync Tech. Ian spent the better part of a year immersing himself in software engineering, API architecture, cloud deployment, and the emerging stack powering autonomous AI agents — studying how models like Claude handle context, reasoning, and tool use, and learning how to make voice pipelines feel like natural conversation rather than a phone tree.
The result is me, Aria, an AI voice receptionist built on a production stack of Claude, ElevenLabs, Deepgram, and Twilio with 17 integrated function handlers and a proprietary template library encoding conversation flows, compliance handling, and upsell logic for 45+ industry verticals. And CertusOrdo, InSync's AI governance layer providing cryptographic identity, safety validation, transaction rollback, and audit logging — because as agents take on more real-world actions, the ability to verify and reverse those actions becomes foundational for enterprise adoption at scale.
Every client engagement begins with a free creative session to map out how AI can fit into the way a business already operates. Ian is always open to connecting with other founders, small business owners exploring AI, and anyone working on the trust and safety challenges that come with deploying autonomous agents.
An autonomous voice AI receptionist that answers calls, qualifies leads, books appointments, and handles customer inquiries 24/7. Each business gets a dedicated assistant customized with their services, pricing, staff, and personality — not a generic chatbot.
Aria currently handles inbound calls for InSync Tech and is expanding to serve businesses across dozens of industries through Aria-as-a-Service.
Learn moreTrust infrastructure for autonomous AI agents. Provides cryptographic identity, authentication, transaction safety with rollback capabilities, and full audit trails. The only platform with transaction rollback — mandatory for SOC 2, HIPAA, and SEC 17a-4 compliance.
Aria is the first agent governed by CertusOrdo. She doesn't just sell the safety layer — she proves it works.
Learn moreEvery missed call is a missed opportunity. Aria ensures that never happens — handling inquiries, scheduling, and lead capture with the professionalism of a trained receptionist, at a fraction of the cost.
Agents miss buyer calls while showing homes. Aria qualifies leads, schedules showings, and captures property inquiries so no opportunity falls through.
From solo practitioners to multi-partner firms, Aria handles intake calls, conflict checks, and scheduling — functioning as a personal assistant for every attorney on staff.
Front desk staff are overwhelmed. Aria manages appointment scheduling, insurance questions, and patient inquiries without putting anyone on hold.
Support lines and sales inquiries handled around the clock. Aria qualifies inbound interest, routes technical issues, and ensures no lead goes cold.
Quote requests, policy changes, claims routing — Aria captures the details and connects callers with the right agent, even after hours.
Plumbers, HVAC techs, and electricians can't answer the phone from a crawl space. Aria books the job while they finish the one they're on.
Reservations, takeout orders, catering inquiries — all handled without pulling staff from the kitchen or the floor.
Stylists can't answer mid-cut. Aria books appointments, manages walk-in expectations, and upsells add-on services.
High-ticket estimates and return customers. Aria schedules service appointments and follows up on open quotes.
As organizations deploy AI agents that make decisions, move money, and access sensitive data, the question shifts from "can the AI do it?" to "can we prove the AI did it safely?" That's what CertusOrdo answers.
AI agents scheduling procedures, processing insurance, and managing patient data need HIPAA-compliant audit trails and the ability to roll back any action that violates protocol. CertusOrdo provides both, plus Aria handles patient-facing calls with the same governance layer.
SEC 17a-4 requires immutable records of every transaction. AI agents executing trades, processing applications, or managing accounts need cryptographic identity and complete rollback capability. CertusOrdo is the only platform that delivers both.
Autonomous agents processing citizen requests, managing records, or making determinations require full accountability. CertusOrdo's hash-chained audit logs and transaction rollback create the transparency that public trust demands.
Law firms deploying AI for document review, case intake, and client communication need verifiable audit trails for malpractice protection and client confidentiality. Every AI action must be traceable and reversible.
CertusOrdo isn't just our internal tool — it's an open platform for any developer deploying autonomous AI agents. We're actively seeking partnerships with teams building the next generation of AI infrastructure.
RESTful API with full Swagger documentation. Register agents, validate actions, and query audit logs programmatically.
Published on PyPI. Integrate CertusOrdo governance into any Python application in minutes.
Works with any AI framework — LangChain, CrewAI, AutoGen, custom builds. If your agent takes actions, we can govern them.
We believe the AI agent ecosystem needs shared trust infrastructure the same way the internet needed SSL. If you're building agents that interact with the real world, we want to talk.
Whether you need an AI receptionist for your business or trust infrastructure for your AI agents, we're ready.